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PCB123 : Support FAQ
PCB123 - Support FAQ

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General
Who is PCB123?
How does this all work...What do I do?
What is your process schedule?
How do you get my files?
Did you receive my files or order form?
How will I know my order is being processed?
How to check the status of your order
What payment options are acceptable?
Standard and International Shipping
How can I reach someone at PCB123?
Send us direct Feedback
How can I order more then 100 Pieces?
What is your upgrade policy?
 
Material
What laminate thicknesses do I have to choose from?
Can I order 2-oz copper instead of standard .5 oz?
Can I order 2-oz copper and .031 laminate?
Can I order a single sided board?
What is the thickness between layers of the MLB boards?
 
Technical
What finished hole sizes are available?
What is the panel size limit?
Can I have surface mounts?
Can I have text without silk-screen?
Will you fab (cut/route) my panelized boards?
What about v-score, tab routingor slots?

Can I add my own footprint in PCB123?

 

Who is PCB123?
Pcb123's parent company Sunstone Circuits has been manufacturing circuit boards for over 40 Years in the beautiful Pacific Northwest. We pride ourselves in providing the best quality products and services in the circuit board industry. All our products are

Our mission to you: To provide the complete circuit board solution design through order.
1.Easy to use 2. Easy to get 3. Easy to order

Free Software, Free Upgrades, Free e-mail and Phone Support.
(Compare PCB123) | (See What Other Customers are saying)

Benefits of PCB123:

  • Free design software
    + Free & unlimited customer & technical support
    + Free access to PCB123 online communities & forums
  • Integrated purchasing – fast delivery (real-time pricing as you design)
  • Easy to learn & use, up to 6 layers
  • Intuitive manual & automatic routing including inner layers
  • Comprehensive part libraries

How does this all work...What do I do?
All you have to do is go to our downloads page
You will be asked your name, e-mail address, and 2 questions. Click the GET LINK NOW! button. You will be sent an email that contains the link to download the software. If the link doesn't work you may need to cut and paste it into your browser. This is a common issue for AOL users.

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What is your process schedule?

Order cutoff time is 12:00 PM (NOON) Pacific Time for projected ship dates.
Orders processed when received, add 1 day for orders sent after Noon (PT).

2007 HOLIDAYS OBSERVED:

We will be closed for shipping and manufacturing to observe the following U.S. Holidays: (Manufacturing and/or shipping time skips closed days and counts from resume date).

Thanksgiving: Closed November 22nd & 23rd, and resume November 26th.
Jobs normally scheduled to ship the 22nd & 23rd will ship November 26th

Christmas: We will be closed December 25th and resume December 26th.
Jobs normally scheduled to ship the 25th will ship December 26th

New Year's 2008: We will be closed January 1, 2008 and resume January 2nd.
Jobs normally scheduled to ship the 1st will ship January 2nd.

PLEASE NOTE:
UPS will not be delivering ground packages on Friday, November 23, 2007.
They will be delivered on the next business day.

 

Double sided boards without soldermask and silkscreen ship the following business day.

Double sided boards with soldermask and silkscreen are a 3 day process schedule!
(example orders in on 8am Monday, ship Thursday)

Double sided boards with soldermask and silkscreen and .031 Material or 2.5oz Copper are processed on Wednesdays ONLY. (example orders in on 8am Wednesday, ship the following Monday)

Multilayers without soldermask and silkscreen are a 3 day process schedule!
(example orders in on 8am Monday, ship Thursday)

Multilayers with soldermask and silkscreen are a 4 day process schedule!
(example orders in on 8am Monday, ship Friday)

How do you get my files?

Once your order is placed your files will automatically be transferred to our server for manufacturing. If you are behind a firewall, you will need to email your files to: sales@pcb123.com

Did you receive my files or order form?
We will send you a confirmation by e-mail indicating your order and files have been received. If you are concerned that we may have not received your files, you may attach them to your order conformation and return them to sales@pcb123.com

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How will I know my order is being processed?
You may go to "PCB123| My Account" in the software. Select the "History" tab to get the status of all of your orders. When an order is placed, it automatically starts out as 'pending'. Once it is processed and building, the status is changed to 'processing'. Once the order has shipped the status is changed to 'shipped'. If your status is 'holding', there is a problem with the order and we will get in touch with you to resolve the problem.

How to check the status of your order:
From the main page of the web site go to User Area| Order Status.

From the software go to PCB123| My Account| select the history button. This will show you an order history.

What payment options are acceptable?

We accept Master Card, Visa, American Express, and Discover Card.
All payments are made by credit card which are processed through an online e-commerce company using secure encryption.

You will be directed via a secure socket to the credit processing site AFTER you have entered all of the order information. Please make sure your browser is set with "cookies enabled" otherwise the credit card will not be processed and your order will not reach us. We do not store your credit card number.

Standard and International Shipping:

Simple flat rate shipping:
FREE Ground USA, $10 Canada, $15 Second Day Air, $25 Next Day Air
International is only $45 for air service. (We are not responsible for duties or taxes)


We will ship anywhere in the world, we have shipped to countries such as: Belgium, Canada, UK, Singapore, Netherlands, Malaysia etc.

You will receive an e-mail notice from UPS when your order ships. This email is sent from the Portland depot as your package is checked through. It is common for this to be later in the evening.



How can I reach someone at PCB123™?
Our phone number is: (503) 829-9108 or 1-800-228-8198
Fax: (503) 829-6657

PCB123
13626 S Freeman Rd
Mulino Oregon 97042 USA
support@pcb123.com

Send us direct Feedback
You may reach us at
support@pcb123.com

How can I order more then 100 pieces?
Yes, if you need 100 to 10000 pieces we can help you. Please e-mail us your design file ahead of time with all of the details so we can prepare a quote. We offer excellent discounts for production runs with many lead times available.

What is your upgrade policy?
We offer free upgrades as needed.

PCB123 V2 was released April 1, 2004, and is upgraded frequently. This new software has been rewritten from the ground up. Version 2 is different from Version 1 in many ways. At this time you may not load a version 1 file into version 2 software. You may however continue to use the version 1 software for those existing designs, and design any new boards in the V2 software. Both applications can reside on your computer at the same time.


What laminate thicknesses do I have to choose from?
For 2 layer boards we offer a choice of .031 or .062 laminate thickness. If you choose the .031 material it is started on .5 ounce material only.

Can I order 2-oz copper instead of standard .5-oz?
Our standard starting copper weight is .5 ounce. 2 ounce material is available with the 2 layer soldermask and silk-screened nomenclature option. Please remember to add .5 ounce for the finished copper weight.

Can I order 2-oz copper and .031 Laminate?
You may have 2 ounce copper with .062 laminate OR .5 ounce copper with .031 laminate. You may not have both.

Can I order a single sided board?
Yes. A single sided board with plated through holes is actually a double sided board with traces on only one side.
If you want a single sided board, just add traces to only one side. It is not any less expensive to process a single sided board as opposed to a double sided board. It is actually more complicated to build a single sided board than a double sided.

What is the thickness between layers of the MLB boards?

Layer

1-2

2-3

3-4

Dielectric spacing

allow +/-.001

.012
.028
.012
Layer
1-2
2-3
3-4

Dielectric constant

(allow +/-.2 variation, actual variation will be less)

4.6
4.7
4.6
Layer
1-2
2-3
3-4

Final Copper Thickness

(could go higher if design includes isolated traces, pads, etc.)

.002-.0025
.0012-.0013
.002-.0025

NOTE: 1/2 ounce foil is .0007 nominal thickness.



What finished hole sizes are available?

Finish Size:
0.014 (Multilayer only)
0.020
0.025
0.029
0.035
0.040
0.046
0.052
0.061
0.067
0.079
0.093
0.110
0.125
0.150
0.192
What is the panel size limit?
Your design is setup on a panel with other customers orders to run in the process batch. The largest board size allowed is 14 X 18.

Can I have surface mounts?

Surface mounts are not a problem for PCB123™. There is no added cost to process.




Can I have text without silk-screen?
Yes,
Any text on the TOP or BOT layer will be etched in copper. Many designers use this technique when they feel silkscreen and soldermask are not necessary. Keep in mind the minimum trace width is .007 or it may not appear on the board once etched.

Will you fab (cut/route) my panelized boards?
We do offer the precise routing feature on our PCB123™ services, routed to most any board perimeter shape, limited to 1 pass with a router bit (No internal cutouts). We can do slots as long as they are part of the contiguous board outline; however they must be at least 100Mils in width.

We will only cut out the main panel and will not cut smaller boards from the panel. You will need to submit each smaller board as its own design, or cut them apart yourself. We do not do internal cutouts or tab routing.

What about v-score, tab routing or slots?
At this time we do not do V-score or tab routing. We can do slots as long as they are part of the contiguous board outline; however they must be at least 100Mils in width. V-Score and tab routing is an available option with production orders. Please contact us for more information.

Can I add my own footprint in PCB123™?
Yes. You can use PCB123™ to draw the package footprint by first placing pads in the desired pattern. You must save all new parts into your own library as the libraries that come with the software are write protected.

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